Worldwide shipping available. Our main delivery option will be An Post Parcel post. Tracking number will be available for all deliveries.
Customers will be informed of any delivery charge before ordering.
All orders made before 3.00 pm are dispatched same working day, orders made after 3.00 pm are sent next working day. Subject to availability.
Deliveries in Ireland should arrive next day once dispatched. From time to time deliveries may take longer due to circumstances outside of our control.
Deliveries to UK usually take 2-3 working days.
Deliveries to the rest of Europe take 5-15 working days.
Delivery times are generally Monday-Friday between 8am and 6pm. Unfortunately, we can not give specific delivery times. Someone would need to be present to sign for the delivery.
COUNTRIES WHERE WE DELIVER TO
We deliver to worldwide. If your country is not available in our checkout section please email us and we will organise it for you. Some countries may incur customs charges for deliveries, the customer will be responsible for these charges.
DAMAGE OR SHORTAGE
Both private customers and wholesale customers must thoroughly check the delivered goods for any defects within upon receipt of goods.
Notification of damage or shortages must be made to Purple Cloud Lavender within 2 days of receipt of goods.
Notification of non delivery must be made within 30 days of invoice date.
Purple Cloud Lavender will:
Replace damaged or defective products at no additional cost to the customer
Deliver the replacement products to the customers for free.
We do not accept liability for any loss resulting from failure to comply with the carrier requirements or with respect to notification of damage, shortage or non delivery of Goods.
All products offered are subject to availability.
In order to receive a full refund – products should be returned in original, unopened packaging. If the product is not returned in its dispatched state we cannot offer a full refund and a surcharge
may be calculated on individual basis, please note that it can be up to 100% of value depending on the damage.
You have the right to return goods within 14 days of receipt of your products