Terms and Conditions
Website Info
Please read these terms and conditions carefully before you start to use our website. By using our website, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms and conditions , please refrain from using our website.
Products Use
Please always ask for professional doctor before starting or changing your nutrition program. All info contained on our website should be considered for informational purposes only. We are not responsible for how you use our products.
DISCLAIMER
Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Every effort is made to keep the website up and running smoothly.
Purple Cloud Lavender takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
OUR PRICES
All prices are exclusive of shipping costs
Prices are subject to change at any time.
All prices are stated in Euros
TERMS OF PAYMENT
All sales are subject to pre-payment unless stated differently.
Payment must be received in full before any products will be dispatched. You may be contacted if your payment fails our security checks and this will delay the dispatch further.
DELIVERY
We use An Post for deliveries and international rates will apply.
Customers will be informed of any delivery charge before ordering.
All orders made before 3.00 pm are dispatched same working day, orders made after 3.00 pm are sent next working day.
Deliveries in Ireland allow 3-5 working days
All deliveries to UK take 3-20 working days.
Deliveries to Europe and rest of world allow 5-30 working days.
Our delivery service will deliver your goods Mon-Friday between 8am and 6pm. Our carriers can not give specific delivery times.
COUNTRIES WHERE WE DELIVER TO
We deliver to most countries in the world. If for any reason you can’t find your country in the checkout menu, just e-mail us.
DAMAGE OR SHORTAGE
Both private customers and retail customers need to thoroughly check the delivered goods for any defects within 2 days of delivery.
Notification of damage or shortages must be made to Purple Cloud Lavender as soon as possible within 2 days of receipt of goods.
Notification of non delivery must be made within 15 days of invoice date.
Purple Cloud Lavender responsible for:
Replace or repair the damaged or defective products at its cost
Deliver the replacement products to the customers at its cost.
We do not accepts no liability for any loss resulting from the customers failure to comply with the carrier requirements with respect to notification of damage, shortage or non delivery of Goods.
AVAILABILITY
All products offered are subject to availability.
RETURNS
In order to receive a full refund – products should be returned in original, unopened packaging.
If the product is not returned in its dispatched state we cannot offer a full refund and a compensation will be calculated on individual basis, please note that it can be up to 100% of value depending on the damage.
You have the right to return goods within 14 days of receipt of your products
NO UNAUTHORISED COPYING OF MATERIALS
The entire contents of this website, including but not limited to: Text, graphics, logos and images, are the property of Purple Cloud Lavender, its suppliers or its clients and are protected by Irish and International copyright and trademark laws.
ENTIRE AGREEMENT
The Terms & Conditions (as amended from time to time) constitutes the entire agreement between you and Purple Cloud Lavender regarding your use of this Site, and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Purple Cloud Lavender in relation to such matters. In the event any other rules, code of conduct, or other matter posted on this Site conflicts with the terms of the Terms & Conditions, the Terms & Conditions shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the Terms & Conditions. You confirm that, in agreeing to accept the Terms & Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in the Terms & Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Terms & Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the Terms & Conditions.
NO WAIVER
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
GOVERNING LAW
The Terms & Conditions will be governed by and construed in accordance with the laws of Ireland and you irrevocably submit to the exclusive jurisdiction of the courts in Ireland.
COMPLAINTS
Purple Cloud Lavender always try to offer customers the best possible service available, however if you have a complaint you may direct it to info@purplecloudlavender.com