Terms and Conditions

Website Info

Please read these terms and conditions carefully before you start to use our website. By using our website, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms and conditions , please refrain from using our website.

Products Use

Please always ask for professional doctor before starting or changing your nutrition program. All info contained on our website should be considered for informational purposes only. We are not responsible for how you use our products.

DISCLAIMER

Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly.

Purple Cloud Lavender takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

OUR PRICES

All prices are exclusive of shipping costs

Prices are subject to change at any time.

All prices are stated in Euros

TERMS OF PAYMENT

All sales are subject to pre-payment unless stated differently.

Payment must be received in full before any products will be dispatched. You may be contacted if your payment fails our security checks and this will delay the dispatch further.

DELIVERY

Free delivery is offered to all Ireland and Northern Ireland customers on orders above € 50. We use An Post for deliveries and international rates will apply.

Customers will be informed of any delivery charge before ordering.

All orders made before 3.00 pm are dispatched same working day, orders made after 3.00 pm are sent next working day.

All deliveries to UK take 2-3 working days.

Deliveries to the rest of Europe take 5-15 working days.

Our delivery service will deliver your goods Mon-Friday between 8am and 6pm. Our carriers can not give specific delivery times.

COUNTRIES WHERE WE DELIVER TO

We deliver to most countries in the world. If for any reason you can’t find your country in the checkout menu, just e-mail us.

DAMAGE OR SHORTAGE

Both private customers and retail customers need to thoroughly check the delivered goods for any defects within 5 days of delivery.

Notification of damage or shortages must be made to Purple Cloud Lavender as soon as possible within 2 days of receipt of goods.

Notification of non delivery must be made within 15 days of invoice date.

Purple Cloud Lavender responsible for:

Replace or repair the damaged or defective products at its cost

Deliver the replacement products to the customers at its cost.

We do not accepts no liability for any loss resulting from the customers failure to comply with the carrier requirements with respect to notification of damage, shortage or non delivery of Goods.

AVAILABILITY

All products offered are subject to availability.

RETURNS

In order to receive a full refund – products should be returned in original, unopened packaging.

If the product is not returned in its dispatched state we cannot offer a full refund and a compensation will be calculated on individual basis, please note that it can be up to 100% of value depending on the damage.

You have the right to return goods within 14 days of receipt of your products

NO UNAUTHORISED COPYING OF MATERIALS

The entire contents of this website, including but not limited to: Text, graphics, logos and images, are the property of Purple Cloud Lavender, its suppliers or its clients and are protected by Irish and International copyright and trademark laws.

ENTIRE AGREEMENT

The Terms & Conditions (as amended from time to time) constitutes the entire agreement between you and Purple Cloud Lavender regarding your use of this Site, and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Purple Cloud Lavender in relation to such matters. In the event any other rules, code of conduct, or other matter posted on this Site conflicts with the terms of the Terms & Conditions, the Terms & Conditions shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the Terms & Conditions. You confirm that, in agreeing to accept the Terms & Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in the Terms & Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Terms & Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the Terms & Conditions.

NO WAIVER

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

GOVERNING LAW

The Terms & Conditions will be governed by and construed in accordance with the laws of Ireland and you irrevocably submit to the exclusive jurisdiction of the courts in Ireland.

COMPLAINTS

Purple Cloud Lavender always try to offer customers the best possible service available, however if you feel you have something to complain about you may direct it to info@purplecloudlavender.com

 

 

DELIVERY

Free delivery is offered to all Ireland and Northern Ireland customers on orders above € 60. We use An Post for deliveries and international rates will apply.

Customers will be informed of any delivery charge before ordering.

All orders made before 3.00 pm are dispatched same working day, orders made after 3.00 pm are sent next working day.

All deliveries to UK take 2-3 working days.

Deliveries to the rest of Europe take 5-15 working days.

Our delivery service will deliver your goods Mon-Friday between 8am and 6pm. Our carriers can not give specific delivery times.

COUNTRIES WHERE WE DELIVER TO

We deliver to most countries in the world. If for any reason you can’t find your country in the checkout menu, just e-mail us.

DAMAGE OR SHORTAGE

Both private customers and retail customers need to thoroughly check the delivered goods for any defects within 5 days of delivery.

Notification of damage or shortages must be made to Purple Cloud Lavender as soon as possible within 2 days of receipt of goods.

Notification of non delivery must be made within 15 days of invoice date.

Purple Cloud Lavender responsible for:

Replace or repair the damaged or defective products at its cost

Deliver the replacement products to the customers at its cost.

We do not accepts no liability for any loss resulting from the customers failure to comply with the carrier requirements with respect to notification of damage, shortage or non delivery of Goods.

AVAILABILITY

All products offered are subject to availability.

RETURNS

In order to receive a full refund – products should be returned in original, unopened packaging.

If the product is not returned in its dispatched state we cannot offer a full refund and a compensation will be calculated on individual basis, please note that it can be up to 100% of value depending on the damage.

You have the right to return goods within 14 days of receipt of your products

 

 

 

 

 

 

 

 

 

 

  • Privacy Policy

Who we are-

This Website is operated by Purple Cloud Lavender , whose registered address is Kilkenny, Ireland. Purple Cloud Lavenderis the data controller in respect of information collected when you browse this website and purchase our products online.

This privacy policy sets out how Purple Cloud Lavender uses and protects any information that you give Purple Cloud Lavender when you use this website.

Purple Cloud Lavender is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website/ booking system, then you can be assured that it will only be used in accordance with this privacy statement.

Any personal data you provide to us and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation and this privacy policy, which sets out what personal data we collect about you when you interact with us and how we use your data.

We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal data, including encrypting your information to applicable industry standards.

When you have created a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

 

What we collect

 

We collect the following information:

Customer Name and Address, Email Address, Phone Number

Order recipient contact information including phone number.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

What we do not collect

 

Payment card details

 

Sharing your data with third parties

We do not transfer your information to anyone for marketing purposes without your consent. However, it may be necessary for us to share your personal information with third parties in the following circumstances:

-In order to make certain services available to you, we may need to share your personal information with some of our service partners. These include IT, website development, post and email marketing service providers.

-We only allow our service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.

 

Email Marketing

 

We would like to send you information about our services which may be of interest to you. At the website order payment page you will have an option to subscribe for our email notifications.

We use 3rd party service provider mailchimp.com for our email marketing needs. We share your name and email address with them while using their services.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, you can unsubscribe at the footer of every email or contact us at info@purplecloudlavender.com

 

International Data Transfers

 

 

To deliver products and services to you sometimes it is necessary for us to share your personal information outside of the European Economic Area. These transfers are subject to special rules under data protection laws. If this happens, we will ensure that the transfer will be compliant with data protection law and your personal information will be kept secure.

 

How long we will keep your information

 

We will retain your personal information no longer than is necessary for the purpose we obtained it. Information that is no longer needed will be securely deleted.

 

Your Rights

Right of access. You have the right to obtain confirmation that your data is being processed and access to your personal data. You can make a request by email to info@purplecloudlavender.com

Data portability. You can require us to provide a copy of your information that we hold in a commonly used machine readable format

Right to be forgotten. You can ask us to correct or remove information you think is inaccurate. You can make a request by email to

When you register and every time we get in touch with you, we will offer you the opportunity to opt-out of any service to which you have subscribed. Any e-mail we send you will contain an easy automated opt-out.

Right to complain. From 25 May 2018, if you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved. In some circumstances you can ask us to erase your personal data if you withdraw your consent, it is no longer necessary for us to use your personal data, you object to the use of your personal data and we don’t have a good reason to continue to use it, or we haven’t handled your personal data in accordance with our obligations.

 

Security

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Contact Us

 

Questions, comments and requests regarding this Privacy Policy should be addressed by email info@purplecloudlavender.com

 

Cookie policy

Cookies in use on this site

Cookies and how they benefit you

Our websites use cookies, as almost all websites do, to help provide you with the best experience. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. They are not viruses and the data stored doesn’t have any personally identifiable information.

Our cookies help us:

Make our website work as you’d expect

Save you having to log in every time you visit the site

Remember your settings during and between visits

Improve the speed/security of the site

Continuously improve our website for you

Make our marketing more efficient

We do not use cookies to:

Collect any personally identifiable information (without your express permission)

Collect any sensitive information (without your express permission)

Pass data to advertising networks

Pass personally identifiable data to third parties

You can learn more about all the cookies we use below or go to www.aboutcookies.org for further information.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can, however doing so will likely mean that our site will not function as you would expect.

In general

We receive and store any information you enter onto our websites or give us in any other form such as telephone. This includes information that can identify you personally including your name, address, telephone number and email. You do not have to provide information to us but you will need to in order to register an account, make a booking and payment or sign up for other information such as offers and newsletters.

Visitor Statistics Cookies – Google Analytics

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called analytic programs also tell us how people reached this site (e.g. from a search engine) and whether they have been to our site before.

Social Media

Use of Facebook Social Plugins

This website uses social plugins (“plugins”) provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (” Facebook” ). The plugins are identifiable by a Facebook logo (white “f” on a blue background or a “thumbs up” sign) or are marked with the addition “Facebook Social Plugin”. The list of Facebook Social Plugins can be viewed here: https://developers.facebook.com/docs/plugins/https://www.facebook.com/about/privacy.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our (and a large proportion of the world’s) websites as cookies are a standard part of most modern websites.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site